Representatives of traditional banks as well as non-traditional lending providers were asked the same question: what will the future of credit and customer management bring. The conclusion: you have to find the answers for tomorrow’s questions today.
“We don’t perceive new developments as threats because trends like crowd funding and peer-to-peer lending cannot replace a bank with its services such as consultancy, debt collection, legal expertise etc.”, stated Dr. Thomas Rubbert, CEO of Unicredit Leasing GmbH. “There will be a merger of traditional services and online offers”, Dr. Markus Gremmel, Division Head of Retail Planning & Project Portfolio Management at BAWAG/PSK, explained. “The only question is how long it will take”.

“Online lending is growing” confirmed Stefan Kalteis, Managing Director of payolution GmbH, a start-up and online payment provider for e-commerce. “In a business like this where high risks are involved, cooperation with factoring banks and credit bureaus is essential when it comes to risk reduction”, according to Kalteis.
 
Risk reduction in lending
The national and international speakers at the conference addressed possible ways in which banks and financial institutions can prepare themselves for new challenges such as increasing customer anonymity and regulatory mechanisms. The topics ranged from on-boarding and fraud prevention to score analysis and debt collection. A special highlight was the speech given by Jasmin Lins, Head of Risk Analytics, Retail and SMEs at UBS AG, who described how CRIF scores facilitate efficient risk analysis.
To conclude, keynote speaker Univ. Prof. Dr. Markus Hengstschläger made it clear to all the financial experts present that average is not a vision for the future, “Those who want to be successful have to put great emphasis on individuality!”
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