Bologna, October 8, 2019
Bologna, October 8, 2019
A panel of 18 keynote speakers - from institutions, international experts and market operators - and over 400 delegates, representing credit companies, Fintechs and non-banking operators, brought life to the 2019 edition of the CRIF Finance Meeting, held on October 8 in Bologna, in the European Data Valley.
This sold-out event gave delegates the opportunity to have a real-time “augmented” experience of the industry, a round trip - from consumer to credit professional - in the Open Business Experience Room, showcasing the latest CRIF innovations.
START: THE JOURNEY BEGINS
Silvia Ghielmetti, General Manager of CRIF, kicked off the journey through the open business era, initiated by the entry into force of PSD2. “While legislation continues to be as ‘disruptive’ an element as technology, the objective of business revival has regained an important place in the strategic plans of credit companies”, explained Ghielmetti. “And today, alongside familiar topics such as digitization, onboarding, and redesign of the customer journey, we talk about open business, ecosystems, and value added services to offer end clients.”
It is within this context that INSP (Intelligent Network Services Platform), the new CRIF Ecosystem Growth Platform, was presented. The platform enables those who want to play the strategic game of open business to establish new customer relationship models, for both consumers and companies, to increase cross-selling and upselling.
We are in the platform economy era, and so in order to give increasingly effective support to credit companies, in 2020 CRIF is offering a “Platform Solution” approach for the entire process: from prospecting to open credit, from onboarding to KYC, from event-based marketing to credit management and value added services.
“Over recent years, our value proposition has been enriched through experience, innovative projects, and global best practices, which CRIF makes available in all 30 countries it operates in: an example of true international knowledge sharing”, added Ghielmetti.
The journey continued with Simone Capecchi, Executive Director of CRIF. Aimed at inspiring and stimulating new ideas, Capecchi surprised delegates by communicating with Pepper, the robotic Smart Banking solution based on the Phygital4x engagement & customer onboarding platform from Inventia, a CRIF Group company. The journey continued through «augmented maps» of the CRIF Information Core, the CRIF Group information assets, and AI-based solutions, to study the future using data, presenting some innovative views of phenomena such as Know Your Customer, fraud and Green Lending.
Through the CRIF Market Outlook, the exclusive CRIF view of the main market trends, Capecchi then discussed the latest trends in consumer and business credit.
INNOVATION MORNING: FROM NOW ON
The second stage of the journey continued with Rita Camporeale, Head of the Payment System Department at ABI, who shared the state-of-the-art in open banking of Italian banks, and discussed scenario analyses and insights, outlooks, and points of view with leading industry players.
In detail, Francesco Burelli, Editorial Advisory Board of Global Data and Arkwright partner, opened the proceedings, talking about the shift “from competition between companies to competition between ecosystems”.
Simone Ranucci Brandimarte, Co-founder and Chairman of YOLO Group, on the other hand, talked about the new demand for insurance services and how to manage them in the open business era.
Next up was Umberto Filotto, Professor in the Insurance and Financial Intermediation Area at SDA Bocconi, who presented a preview of the main findings of the survey conducted by CRIF, SDA Bocconi and Nomisma. The survey, the leading Italian research on this topic, investigated the relationship of consumers with open banking in order to understand just how ready they are.
Finally, it was the turn of Ettore Corsi, Head of the Organization Service at Credem, who shared his institution’s point of view on open banking with the audience. While Massimiliano Gasparotto, Chief Operating Officer of BMW Bank, focused his talk on how to lead the “Digital TransformAction”.
OPEN COMMUNITY – THE JOURNEY WITH CRIF AS TOLD BY CREDIT COMPANIES
The last stage of the journey featured the experiences, success stories and lessons learned of industry experts.
The “Credit & Compliance Reboot” session looked at the subjects of credit risk management, compliance, and the adaptation of processes and management in line with the current credit revolution. Under discussion were data governance, data quality, the impacts of new legislation on risk management activities, and capital optimization, with a look at the new quantitative methodologies and the world of augmented analytics. Also discussed was the optimization of credit value chain and credit collection processes through innovative and data-driven platforms, software solutions and methodologies, offered ‘as a service’ and as outsourcing solutions, with an in-depth look at the valuation of real estate collateral and the role of appraisals in risk mitigation and compliance. Speakers from DEUTSCHE BANK, INTESA SANPAOLO, MONTEPASCHI DI SIENA and UNICREDIT shared their experience.
The “New Growth” session, on the other hand, focused on the customer experience. Specifically, best practices in smart engagement and instant credit processes were discussed, followed by phygital onboarding. Experiences and multi-channel strategies were presented, which are capitalizing on investments in digital transformation with big data, augmented analytics, AI approaches, and outsourcing solutions to implement more agile operating processes. New business accelerators were also discussed, including green lending and the opportunities offered by new ecosystems, where supply meets demand, where lenders and partners ‘build’ new added-value products and services to be offered with real-time triggering, which enables customer needs to be identified and managed in a timely manner. All while offering the best level of service as well as enhancing the customer experience in the B2B2C/B2B2SME era. Participants in the session included: ALBA LEASING, BANCO BPM, BNL GRUPPO BNP PARIBAS and ING BANK.
DESTINATION REACHED: from now to 2020
The stages of the journey in brief: #5Glending #AlgorithmEconomy #AugmentedIntelligence #DataDrivenCollection #DigitalMarketing #GreenLending #InstantLending #KYC #NPe-volution #PhygitalOnboarding #PlatformEconomy #RPA
The event documents are available on CRIF FINANCE NEXT, the CRIF Group app.
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For more information, write to marketing@crif.com
