“Looking at it in more detail, we felt the need to increase the automation of the entire operating chain, which is based largely on external collection agencies. We wanted to adopt tools that could quickly and flexibly adapt collection strategies and allocation criteria, at the same time ensuring constant and timely performance monitoring.”
“We chose CRIF as our partner to implement the new debt collection management platform given its leading position in the sector and its ability to provide us with significant support on business issues as well as to supply the technology solution that we needed,” continued Fabio Polselli.
The project started from a critical analysis of existing processes, aimed at identifying areas for improvement achievable through automation and reappraising customer segmentation, taking into consideration both the nature of the counterparty and the causes of non-payment. “This analysis was performed in parallel with the technology project, through which we implemented CLever, CRIF’s Debt Collection & Recovery solution, integrating it with our billing and CRM systems,” explained Fabio Polselli. “The ability to integrate in a timely and targeted manner with the rest of the company’s core / information systems is a fundamental feature of the system we have chosen. Our activities, particularly in the initial process phases, are aimed at restoring the relationship with the customer, which is why we need to work together with the customer care and marketing teams.”
The project started from a critical analysis of existing processes, aimed at identifying areas for improvement achievable through automation and reappraising customer segmentation, taking into consideration both the nature of the counterparty and the causes of non-payment. “This analysis was performed in parallel with the technology project, through which we implemented CLever, CRIF’s Debt Collection & Recovery solution, integrating it with our billing and CRM systems,” explained Fabio Polselli. “The ability to integrate in a timely and targeted manner with the rest of the company’s core / information systems is a fundamental feature of the system we have chosen. Our activities, particularly in the initial process phases, are aimed at restoring the relationship with the customer, which is why we need to work together with the customer care and marketing teams.”
Benefits
- More effective collection actions with a 3.5% increase in collection rate on contracts cancelled due to delinquency;
- Debt collection process automation;
- Flexibility and speed of changes to implemented strategies;
- Simplification of collection agency management;
- Greater operating efficiency in the Finance team;
- Full control and monitoring of performance through custom reporting.
Request the Sky case study to learn more about their success with strategic collection management: info@crifcreditsolutions.com.
