In recent years, developments in generative artificial intelligence (GenAI) have had a huge impact on both our personal and professional lives.
Many industries have already started to experiment with these new technologies, integrating activities into their processes supported by platforms using generative AI.
This technology, which includes systems that interact with text, images, and audio, is redefining how businesses engage with customers, manage risks, and optimize operations.
Due to the nature of their business and their long-standing propensity for digitalization, banks and insurance companies were among the first sectors to begin exploring these new technologies across various areas of their operations. The current applications of generative AI in banking and insurance demonstrate how this technology will not only improve operational efficiency, but also deliver unprecedented customization of financial services.
A number of studies have shown that adopting generative AI can significantly reduce operating costs by automating processes that traditionally require significant human effort, such as document checks and claims assessments.
